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Product Support Availability

In addition to the table below, please refer to the Studio-specific and Foundation-specific product availability matrix.

Product Life Cycle

As we release new versions of Winshuttle software, we decommission older versions from support and maintenance. This product life cycle has three phases: 

1. Full Support starts on the product release date. Customers using products which are fully supported receive customer support for all major and minor releases, and this support covers assistance with debugging script, solution development, and programmatic code fixes. In addition, these customers have access to online help and product training, and they may purchase additional product licenses.

2. Limited Support takes effect when Full Support concludes. Customers using a product with limited support receive assistance with debugging script and with solution development, and may access online help and product training; they may also purchase additional product licenses. They do not receive assistance with programmatic code fixes. If customers using a product with limited support require a programmatic code fix, they can upgrade the product (when a newer version of the product has been released).

3. End of Life takes effect when Limited Support concludes. For end of life products, product support is discontinued, additional product licenses cannot be purchased, and Winshuttle reserves the right to discontinue online help and product training.

Products and Product Versions: Life Cycle Policies

Studio with Connect or License Management System (LMS)
The product life cycle policy for Studio with Connect or LMS includes Full Support for all major and minor releases for two years from the release date, in addition to one year of Limited Support before the End of Life phase. We will publish life cycle policies for specific product versions on this page going forward.

For example, Studio with Connect version 11.x or later receives Full Support for two years from the release date, and receives Limited Support for one additional year after that before the product version becomes End of Life.

Desktop-based Products

This table covers product version life cycles for desktop products when they are used with Connect.

Product Version Release date; Full Support begins Limited Support start date End of Life
start date
Current support level
Transaction 10.7.x August, 2014 December 31, 2019 December 31, 2020 Limited Support
Query 10.7.x August, 2014 December 31, 2019 December 31, 2020 Limited Support
Direct 10.7.x August, 2014 December 31, 2019 December 31, 2020 Limited Support
Winshuttle Function
Module (WFM)
10.7 August, 2014 August 31, 2016 December 31, 2020 Limited Support
Winshuttle Function
Module (WFM)
10.7.2 - 10.7.2.1 February, 2016 December 31, 2019 December 31, 2020 Limited Support
Journal Entry 6.0 - 9.5 February, 2017 March 31, 2018   Limited Support
Studio with Winshuttle Function Module (WFM) 11.0 - 11.4 January, 2018 January 31, 2020 January 31, 2021 Full Support
Studio with Winshuttle Function Module (WFM) 12.0 August, 2018 August 31, 2020 August 31, 2021 Full Support
Studio with Winshuttle Function Module (WFM) 12.1 May, 2019 May 31, 2021 May 31, 2022 Full Support

Winshuttle End of Life product list.

Server-based Products

Your collective set of Winshuttle products will have the same general life cycle. For version interoperability, please see the Studio-Foundation compatibility matrix.

Product set Release date;
Full support begins
Limited Support
start date
End of Life
start date
Current support level

Foundation 10.x:
Designer 10.7 – 10.9.1
Workflow 10.7 – 10.9.1
Central 10.7
SAPIS 10.7
Transaction 10.7.x
Query 10.7.x
Direct 10.7.x
WFM 10.7.x

November, 2015 December 31, 2019   Limited Support
Foundation 11.x:
Workflow 11.1 – 11.4
User Governance 11.1.x – 11.4
SAPIS 11.1.x – 11.2
Composer 11.0.0 – 11.0.3
LMS 11.1 – 11.4
Studio 11.0 – 11.4
WFM 11.0 – 11.3
January, 2018     Full Support
Foundation 12.0.x:
Composer 12.0
Workflow 12.0
User Governance 12.0
SAPIS 12.0
Studio 12.0
WFM 12.0
August, 2018     Full Support
Foundation 12.1:
Composer 12.0
Workflow 12.0
User Governance 12.0
SAPIS 12.0
Studio 12.0
WFM 12.0
May, 2019     Full Support

License Management
System (LMS)
Standalone 11.3.x:

Studio 11.3.0
WFM (see the WFM Compatibility Matrix)

June, 2017 January 31, 2020 January 31, 2021 Full Support

License Management
System (LMS)
Standalone 12.1: 

Studio 12.1
WFM 12.1

October, 2019 May 31, 2021 May 31, 2022 Full Support
User Governance 11.x January, 2018     Full Support
User Governance 12.0.x August, 2018     Full Support
User Governance 12.1 May, 2019     Full Support

Winshuttle End of Life product list.