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Product support availability

In addition to the table below, please refer to the Studio-specific and Foundation-specific product availability matrix.

Product life cycle

As we release new versions of Winshuttle software, we decommission older versions from support and maintenance. This product life cycle has three phases: 

1. Full Support starts on the product release date. Customers using products which are fully supported receive customer support for all major and minor releases, and this support covers assistance with debugging script, solution development, and programmatic code fixes. In addition, these customers have access to online help and product training, and they may purchase additional product licenses.

2. Limited Support takes effect when Full Support concludes. Customers using a product with limited support receive assistance with debugging script and with solution development, and may access online help and product training; they may also purchase additional product licenses. They do not receive assistance with programmatic code fixes. If customers using a product with limited support require a programmatic code fix, they can upgrade the product (when a newer version of the product has been released).

3. End of Life takes effect when Limited Support concludes. For end of life products, product support is discontinued, additional product licenses cannot be purchased, and Winshuttle reserves the right to discontinue online help and product training.

Products and product versions: life cycle policies

Studio with Connect
The product life cycle policy for Studio with Connect includes Full Support for all major and minor releases for two years from the release date, in addition to one year of Limited Support before the End of Life phase. We will publish life cycle policies for specific product versions on this page going forward.

For example, Studio with Connect version 11.x or later receives Full Support for two years from the release date, and receives Limited Support for one additional year after that before the product version becomes End of Life.

Please note that at this time, we are not announcing life cycle policies for product versions prior to v11.0 of Studio, Transaction, Query, Direct, or Runner. We will make End of Life announcements for these older product versions in the coming months as we release our next versions of Studio and Foundation.

Desktop Products

Product name

Version

Release date

End of Life date

Current support level

txSHUTTLE 6.x October, 2004   End of Life
txSHUTTLE 7.x November, 2006   End of Life
transactionSHUTTLE 8.x April, 2009   End of Life
TablePro! 5.x December, 2004   End of Life
ClosingEXPRESS 1     End of Life
querySHUTTLE 6.x     End of Life
Transaction 10 October, 2010 March, 2017 End of Life
Transaction 10.1.x January, 2011 March, 2017 End of Life
Transaction 10.2 October, 2011 March, 2017 End of Life
Transaction 10.3.x February, 2012 March, 2017 End of Life
Transaction 10.4.x October, 2012 March, 2017 End of Life
Transaction 10.5 May, 2013 March, 2017 End of Life
Transaction 10.6.x November, 2013 March, 2017 End of Life
Transaction 10.7.x August, 2014   Fully Supported
Query 10.0 October, 2010 March, 2017 End of Life
Query  10.1 January, 2011 March, 2017 End of Life
Query 10.2 October, 2011 March, 2017 End of Life
Query 10.3 March, 2012 March, 2017 End of Life
Query 10.4 October, 2012 March, 2017 End of Life
Query 10.5 May, 2013 March, 2017 End of Life
Query 10.6.x November, 2013 March, 2017 End of Life
Query 10.7.x August, 2014   Fully Supported
Direct 10.0 October, 2010 March, 2017 End of Life
Direct 10.1 January, 2011 March, 2017 End of Life
Direct 10.2 October, 2011 March, 2017 End of Life
Direct 10.3 March, 2012 March, 2017 End of Life
Direct 10.4 October, 2012 March, 2017 End of Life
Direct 10.5 May, 2013 March, 2017 End of Life
Direct 10.6.x November, 2013 March, 2017 End of Life
Direct 10.7.x August, 2014   Fully Supported
WS Function Module 10.7 August, 2014   Limited Support
WS Function Module 10.7.2 January, 2016   Fully Supported
WS Function Module 10.7.2.1 February, 2016   Fully Supported
WS Function Module 11.0 April, 2016   Fully Supported
WS Function Module 11.0.1 September, 2016   Fully Supported
WS Function Module 11.1 June, 2016   Fully Supported
WS Function Module 11.2 January, 2017   Fully Supported
WS Function Module 11.3 June, 2017   Fully Supported
WS Function Module 12.0 August, 2018   Fully Supported
Journal Entry 6.0 May, 2014   Limited Support
Journal Entry 7.0 July, 2014   Limited Support
Journal Entry 8.0 October, 2014   Limited Support
Journal Entry 9.0 January, 2015   Limited Support
Journal Entry 9.1 June, 2015   Limited Support
Journal Entry 9.2 August, 2015   Limited Support
Journal Entry 9.3 March, 2016   Fully Supported
Journal Entry 9.4 September, 2016   Fully Supported
Journal Entry 9.5 February, 2017   Fully Supported
Studio 11.0 April, 2016   Fully Supported
Studio 11.0.1 May, 2016   Fully Supported
Studio 11.0.2 June, 2016   Fully Supported
Studio 11.0.3 July, 2016   Fully Supported
Studio 11.0.4 September, 2016   Fully Supported
Studio 11.0.5 November, 2016   Fully Supported
Studio 11.1 June, 2016   Fully Supported
Studio 11.1.1 September, 2016   Fully Supported
Studio 11.1.3 November, 2016   Fully Supported
Studio 11.1.4 November, 2016   Fully Supported
Studio 11.2.0 January, 2017   Fully Supported
Studio 11.3.0 June, 2017   Fully Supported
Studio 11.4.0 January, 2018   Fully Supported
Studio 12.0 August, 2018   Fully Supported
Studio for Salesforce 3.7 May, 2015   Limited Support
Studio for Salesforce 3.8 August, 2015   Limited Support
Studio for Salesforce 3.9 December, 2015   Limited Support
Studio for Salesforce 4.0 August, 2016   Limited Support
Studio for Salesforce 4.0.1 September, 2016   Limited Support
Studio for Salesforce 4.0.2 December, 2016   Limited Support

Server Based Products

Product name

Version

Release date

End of Life date

Current support level

Designer 10.5 May, 2013 March, 2017 End of Life
Designer 10.6 November, 2013 March, 2017 End of Life
Designer 10.7 August, 2014   Limited Support
Designer 10.8 March, 2015   Limited Support
Designer  10.9 July, 2015   Limited Support
Designer 10.9.1 November, 2015   Limited Support
Composer 11.0.0 August, 2014   Limited Support
Composer 11.0.1 February, 2015   Limited Support
Composer 11.0.2 July, 2015   Fully Supported
Composer 11.0.3 November, 2015   Fully Supported
Composer 11.1.1 September, 2016   Fully Supported
Composer 11.2.x January, 2017   Fully Supported
Composer 11.4 January, 2018   Fully Supported
Workflow 10.5 May, 2013 March, 2017 End of Life
Workflow 10.6 November, 2013 March, 2017 End of Life
Workflow 10.7 August, 2014   Limited Support
Workflow 10.8 February, 2015   Limited Support
Workflow 10.9 July, 2015   Fully Supported
Workflow 10.9.1 November, 2015   Fully Supported
Workflow 11.1     Fully Supported
Workflow 11.2.x January, 2017   Fully Supported
Workflow 11.4 January, 2018   Fully Supported
eSHUTTLE 1.x 2008   End of Life
eSHUTTLE 2.x Sep, 2009   End of Life
eSHUTTLE 2.2 Nov, 2009   End of Life
Central 10.0 September, 2010 March, 2017 End of Life
Central 10.1 January, 2011 March, 2017 End of Life
Central 10.2 October, 2011 March, 2017 End of Life
Central 10.3.x February, 2012 March, 2017 End of Life
Central 10.4 October, 2012 March, 2017 End of Life
Central 10.5 May, 2013 March, 2017 End of Life
Central 10.6 November, 2013 March, 2017 End of Life
Central 10.7 August, 2014   Fully Supported
Foundation UG 11.1.x June, 2016 (FCS)   Fully Supported
Foundation UG 11.2.x January, 2017   Fully Supported
Foundation UG 11.4 January, 2018   Fully Supported
Foundation 12.0 August, 2018   Fully Supported
SAP Integration Server 10.5 May, 2013 March, 2017 End of Life
SAP Integration Server 10.6 November, 2013 March, 2017 End of Life
SAP Integration Server 10.7 October, 2014   Fully Supported
SAP Integration Server 11.1.x June, 2016   Fully Supported
SAP Integration Server 11.2 January, 2017   Fully Supported
LMS 11.1 September, 2016   Fully Supported
LMS 11.2.x May, 2017   Fully Supported
LMS 11.3 June, 2017   Fully Supported
LMS 11.4 January, 2018   Fully Supported